One of the first things most of us learned at an early age are the magic words, please and thank-you, yet these words seem to allude many of the customers and clients that we serve, The reason may be that they expect a certain level of service, recognize that you get paid to do your job or they may even fear that nice words may be held against them in a court of law. Whatever, the reason what can be done to earn that occasional thank you that would do so much for our ego and self satisfaction? The best answer is not to just do your job but to do something exceptional and take personal pride and satisfaction that you are delivering the best service possible. This article addresses these issues in further detail and why we need to cast our feelings aside when anticipating that elusive "thank you" that may never come.

Although this article focuses on how to manage wage garnishments for payroll professionals, it also can be applied to helping any company protect their assets through internal controls. Howard Freedman shares how internal controls can prevent financial damage but preserve a company's reputation for complying with the law.

The Transportation Equity Act for the 21st Century amended Internal Revenue Code §132(f) to make qualified transportation expenses more affordable to employees while giving employers a welcome tax break. Learn what this act means and how it can help reduce your employee's transportation costs.